Automation add-ons
What could run quietly behind Wrenhollow Cottage
Small automations that save time and catch the things that slip. Each is shown as a step-through example for a holiday let. Press the button to move time forward and see what would be sent.
Demo. The business and every name here are fictional. Nothing on this page sends an email or text, and nothing you do here is stored.
Enquiry follow-up
An enquiry gets an immediate acknowledgement and a polite chase if it goes quiet, so fewer slip away.
Starts when: An enquiry is submitted on the site.
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Straight away Email to customer
Thanks for your enquiry
Thanks for asking about Wrenhollow Cottage. We’ll reply within one working day with availability and prices.
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After 1 day, no reply from you Owner alert to you
Enquiry waiting
An enquiry for 14–21 June has not been answered.
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Day 4, no reply from them Email to customer
Still looking at those dates?
We sent availability on Tuesday. Happy to hold the dates for 48 hours if useful.
- You see
- Open enquiries and how long each has waited.
- Safeguards
- Stops on any reply. No more than two chasers.
- Price
- Priced on request, after a short call
Balance-due reminders
Deposits are taken at booking. The balance is reminded for you, with the date and the amount.
Starts when: Balance due 28 days before arrival.
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35 days before Email to customer
Your balance is due soon
Your balance of £420 is due on 10 June. Pay here: [link].
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On the due date Email to customer
Balance due today
A reminder that £420 is due today to keep your booking.
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3 days overdue Owner alert to you
Balance overdue
The Bennett booking is 3 days overdue. Call or release the dates.
- You see
- Balances due and overdue in one list.
- Safeguards
- Stops when paid.
- Price
- Priced on request, after a short call
Pre-arrival information
Guests get directions, check-in details and local tips before they arrive, so the front desk answers fewer questions.
Starts when: 3 days before arrival.
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3 days before Email to customer
Getting to Wrenhollow Cottage
Directions, parking, check-in from 3pm, the key safe code on the day, and three places to eat nearby.
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Morning of arrival Text to customer
See you this afternoon. Check-in from 3pm. Running late? Reply and we’ll know.
- You see
- Guests who have read the pre-arrival message.
- Safeguards
- One message per stay.
- Price
- Priced on request, after a short call
Review requests
Happy customers get a gentle nudge to leave a review. Unhappy ones reach you privately first.
Starts when: A few days after an order, visit, stay or completed job.
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3 days after Email or text to customer
How did we do?
Thanks for choosing Wrenhollow Cottage. How was it? [Great] [Not quite right]
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If “Great” Email or text to customer
Lovely to hear. Would you share that as a Google review? It takes a minute and helps other people find us: [review link]
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If “Not quite right” Owner alert to you
A customer wasn’t happy
Sam gave a low score and added a comment. Reply to them first: [their message].
- You see
- Reviews asked, reviews left and any private complaints to follow up.
- Safeguards
- One request per customer. No incentives for reviews.
- Price
- Setup £150, then £25 a month
Weekly summary
One short email each Monday with the numbers that matter and anything that needs attention.
Starts when: Every Monday morning.
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Monday 8am Email to you
Last week at Wrenhollow Cottage
Sales £1,840 (up 12%). 3 baskets recovered (£212). 2 products low on stock. 1 enquiry waiting 2 days. Best seller: oak chopping board.
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The Monday after Email to you
Last week at Wrenhollow Cottage
Sales £1,610 (down 12%). 1 basket recovered (£64). All products in stock. No enquiries waiting. Best seller: linen tea towels. Suggestion: the oak chopping board sold well last week, so feature it again.
- You see
- Sales, enquiries, anything stuck and one suggestion for the week.
- Safeguards
- Plain text, one screen. Unsubscribe any time.
- Price
- Setup £100, then £15 a month